Frequently Asked Questions

Get lightning-fast answers to your hosting questions

Getting Started

What is BLAZE NET?

BLAZE NET is a lightning-fast hosting matching service. We instantly connect you with the perfect hosting solution from our trusted provider network across UK and US locations. Think of us as your hosting matchmaker - we find exactly what you need without the hassle of comparing dozens of providers.

How quickly can I get started?

True to our lightning-fast promise, most hosting matches are found within minutes. Once you contact us with your requirements, we typically respond within 2 hours with suitable options. Server deployment usually happens within 24 hours of order confirmation.

Do you provide hosting directly?

We work with a carefully selected network of premium hosting providers. If we can provide exactly what you need directly, we will. If not, we'll recommend the best provider from our trusted network - at no cost to you. Our goal is finding your perfect match, not forcing you into our own solutions.

Hosting Plans & Pricing

What's the difference between UK and US hosting?

UK Hosting: Features 1 Gbit/s unmetered bandwidth with servers in the UK. Perfect for European audiences with low latency and excellent connectivity. Requires 24-month minimum commitment for bandwidth allocation and IP space.

US Hosting: Offers flexible options with various bandwidth limits and shorter commitment terms. Ideal for American audiences or global reach with multiple server locations available.

Why do UK plans require 24-month commitment?

The 24-month commitment for UK hosting ensures we can allocate dedicated bandwidth and IP space efficiently. This longer term allows us to offer the premium 1 Gbit/s unmetered service at competitive prices. US hosting offers more flexible terms for different business needs.

Can I upgrade or downgrade my plan?

Yes! We offer flexible scaling options. UK plans can be upgraded anytime, and we'll pro-rate the difference. US plans offer even more flexibility with monthly scaling options. Downgrades are handled case-by-case to ensure you're not locked into something that doesn't fit your needs. Some packages may get automatically upgraded free of charge depending on availability - this is important to note when considering your hosting needs.

What payment methods do you accept?

We accept all major credit cards, PayPal, and bank transfers. UK packages can be paid monthly, though some may require 12 or 24 month minimum contract lengths. US plans offer monthly, quarterly, and annual payment options for maximum flexibility.

Do you offer refunds?

Refunds are handled case-by-case for customers experiencing technical issues. Please contact us within 7 days if you encounter problems and we will work to resolve them or discuss available options. No refunds are provided where customers breach our terms of service resulting in removal from our network. Any indemnity claims made against us due to customer actions will be recovered from the customer.

Technical Support

What level of support do you provide?

We provide comprehensive support including server setup, configuration assistance, troubleshooting, and performance optimization. Our UK team is available during business hours with emergency support available 24/7 for critical issues.

Do you provide managed services?

Yes! We offer managed services including automatic updates, security monitoring, and performance tuning. Managed services are available as add-ons to any hosting plan, with pricing based on the level of management required.

What operating systems do you support?

We support all major Linux distributions (Ubuntu, CentOS, Debian, AlmaLinux), Windows Server editions, and can accommodate custom OS requirements. Each plan comes with your choice of OS, and we can assist with initial setup and configuration.

Security & Performance

How do you ensure server security?

Security is paramount. We provide firewalls, DDoS protection, regular security updates, SSL certificates, and 24/7 monitoring. Optional security add-ons include advanced threat detection, security audits, and compliance assistance for regulated industries.

What's your uptime guarantee?

We maintain 99.6% uptime across our network with most servers achieving 99.95%+. Our infrastructure includes redundant power, multiple internet connections, and automatic failover systems. Uptime is monitored continuously with transparent reporting.

How fast is the network connectivity?

UK servers feature 1 Gbit/s unmetered connections with premium bandwidth providers. US servers offer flexible options from 100 Mbps to 10 Gbit/s depending on your needs. All locations feature low-latency connections and multiple carrier redundancy.

Custom Solutions

Can you set up custom applications?

We can take requests for custom applications and advise on the best approach for your specific needs. Contact us with your requirements and we'll provide guidance on implementation options and compatibility.

What if I need something not listed in your plans?

Contact us! We specialise in custom solutions and work with multiple providers to meet unique requirements. Whether you need specific hardware, unusual configurations, or specialised services, we'll find the right match for your needs.

Still Have Questions?

Our team is here to help you find the perfect hosting solution